Shane Belovsky's Email & Phone

A customer service professional with extensive experience in the IT and prepaid cellular industries, Shane brings proven leadership and a customer-focused management style to Emida. Since starting with Emida, Shane has completely redesigned the company's Customer Support department, implementing 24×7 worldwide support, an automated call answering and tracking system, and an online ticketing system so that customers may track the flow and lifecycle of open issues. In addition, Shane launched a bi-annual customer satisfaction survey that compares year-over-year results. Prior to Emida, Shane worked as Vice President of Customer Relations for Foldera. As a founding member of Foldera, Shane built a customer service department from the ground up that was servicing over 100,000 customers by the time he left the company in 2007. Shane graduated with honors from the University of California, Irvine, with a BS in Cognitive Science.