Carla O'Dell's Email & Phone

Carla O'Dell is president of APQC and is considered one of the world's leading experts in knowledge management (KM). In 1995 and under O Dell's direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then, APQC has conducted over 24 consortium studies on topics related to KM, involving more than 500 participating organizations and producing the world's largest body of actionable best practices in designing, implementing, and measuring KM. APQC was the first nonprofit organization to be awarded the Global Most Admired Knowledge Enterprise (MAKE) award, as well as the North America Award, a total of six times.