Beth McFadden's Email & Phone

Beth McFadden joined NEW in 2001, bringing 20 years of experience in customer service and communication center management. As Vice President of Communication Center Operations, Ms. McFadden oversees all communication center operations for NEW, including future international expansion. She is also responsible for the communication center side of all new client implementations, while developing the strategic direction and ensuring the tactical measures that allow NEW to maintain and improve upon our World Class service for its clients. Since joining NEW, she has played a significant role in assisting the company achieve recognition from J.D. Power and Associates for an Outstanding Customer Service Experience for the communication centerthe first in the industry to attain this honor. She has also led company efforts in the selection of sites for five new communication centers opened by the company. Prior to NEW, Ms. McFadden was Regional Director of Operations with Continental Airlines where she managed reservation centers in Denver, Houston, and Salt Lake City. She also acted as Vice President of Operations for Cendant Corporation where she directed credit card enhancement services, including travel services, auto membership, emergency roadside service, and insurance products. Ms. McFadden is a graduate of Concordia College in Moorhead, MN. Currently, she is active on the Great Falls Chamber of Commerce Board of Directors, while also sitting on the board of Trustees for the University of Great Falls, and the Campaign Cabinet for the Sletten Cancer Institute. Ms. McFadden's volunteer activities include Great Falls Rotary Club, Big Brothers/Big Sisters, Eagle Mount, American Heart Association and the March of Dimes.