Vox

Vox is a Customer Experience consulting firm based in Chicago, Illinois, with a team of 166 employees. They focus on helping organizations develop comprehensive strategies to enhance customer interactions and drive business growth. Vox specializes in providing a range of services designed to improve the overall customer experience. These services encompass customer research, strategy development, website design and development, process improvement, call center optimization, and communication enhancement for both customers and employees. Their core approach involves understanding the customer journey from an outside-in perspective, analyzing existing customer interactions and communication touchpoints, and recommending tailored solutions to optimize each stage. Their goal is to help clients create seamless and positive experiences that result in increased customer retention, cross-sales, referrals, and ultimately, higher profitability. For more information about Vox's services and solutions, visit their website at voxinc.com.