Virtual Observer formally known as csi

CSI, formerly known as csi, is a small business based in East Hartford, Connecticut, specializing in workforce engagement solutions for contact centers. With 10 employees and $8 million in annual revenue, CSI focuses on providing innovative technology to optimize contact center performance. Their flagship product, Virtual Observer, is a comprehensive cloud-based platform designed to enhance agent performance, engagement, and overall team efficiency. Virtual Observer offers a suite of features including web-based user interface, call recording, integrated screen capture, call evaluation and scoring, speech analytics, agent portal for e-learning and development, surveying, and enterprise workforce management. The platform also boasts seamless integrations with popular CRM systems like Salesforce, Zendesk, and Oracle Service Cloud. CSI's commitment to innovation is evident in their support for various cloud and premise-based telephony systems, such as Five9, Avaya, and Cisco. As a member of both the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program, CSI demonstrates a dedication to delivering cutting-edge solutions that align with industry leading technologies. Recognized for its excellence, Virtual Observer was awarded the 2017 Saddletree Research "Achievement in Workforce Optimization" award. Companies interested in learning more about CSI and Virtual Observer can visit their website at csiworld.com.