SmartBot360

SmartBot360™ is a small, four-employee company based in Riverside, California. Established as a spin-off of the University of California, Riverside, SmartBot360™ offers a unique platform designed for creating, managing, and sharing AI-powered chatbots. The SmartBot360™ platform is tailored to empower customer service agents by automating routine interactions through chatbots. This allows agents to focus on more complex customer needs. The platform seamlessly integrates chatbots and human agents through defined triaging protocols, ensuring a smooth and efficient customer experience. SmartBot360™ differentiates itself by providing a user-friendly, web-based management dashboard that allows for real-time monitoring and analysis of chatbot interactions. This dashboard also enables the initiation of new chatbot campaigns and direct communication with customers. A key advantage of the platform is its demonstrable return on investment, measured by the significant reduction in man-hours required for customer service tasks and its ability to improve customer engagement and retention. For more information about SmartBot360™ and its AI chatbot solutions, please visit smartbot360.com.