Sky Phoenix

Sky Phoenix is a United States-based Contact Centre Consultancy specializing in guiding clients through the IT delivery project life cycle. The company employs 5 to 9 people and generates $2.5 million in annual revenue. With over 40 years of combined experience in various Contact Centre environments, Sky Phoenix acts as a bridge between clients and potential IT Solution providers. Sky Phoenix translates business requirements into structured delivery mechanisms for design, build, test, and implementation of IT solutions. Their expertise spans a range of technologies, from traditional fixed line telephony to modern multi-channel routing using VOIP. The company's knowledgebase encompasses both traditional technologies like voice and newer digital channels such as web chat and social media, providing a comprehensive toolkit for customer interaction. Sky Phoenix has a proven track record of providing leading consultancy services to prominent clients including RBS, Lloyds TSB, Coutts, Tesco, M&S, and Direct Line Group. Their services help clients navigate the complexities of IT implementation and ensure successful project outcomes. Clients can reach Sky Phoenix by phone at 03333 22 3333, by email at [email protected], or by visiting their website at www.sky-phoenix.com.