Company Overview
- Headquarters
- US
- Website
- servicejourney.com
- Employees
- 6
- Founded in
- 2021
- Industry
- Professional Services software
Financials & Stats
Revenue
$50B
Who is Service Journey Strategies
Service Journey Strategies is a United States-based consultancy specializing in customer experience transformation. With a team of four employees, the company generates $50 million in annual revenue. Service Journey Strategies focuses on optimizing customer service journeys across all channels, aiming to create delighted customers and drive business success. They address challenges stemming from siloed departmental structures that hinder a holistic customer-centric approach. Their expertise lies in analyzing customer touchpoints, identifying friction points, and designing integrated solutions that align strategy, processes, technology, and data. The company utilizes an agile, results-oriented methodology, incorporating three key phases: understanding and testing, learning and designing, and scaling and measuring. Their Integrated Service Journey Model offers a comprehensive framework for transforming customer experiences, cultures, and quantifying the return on investment (ROI) for customer experience (CX) initiatives. To discuss your customer journey optimization needs, reach out to Service Journey Strategies at +1 407.624.3800 or visit their website at www.ServiceJourney.com.
Company Leadership
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| Company Name | Revenue | Number of Employees | Location | Founded in |
|---|---|---|---|---|
| 50M | ||||
| 50M | 21 | |||
| 50M | 45 | Aurora, CO | ||
| 50M | 20 | |||
| 50M | 38 | New York, NY | 2018 |