Research Metrics

Research Metrics, founded in 2004, is a privately held company located in Sylvania, Ohio. Employing five individuals, Research Metrics generates approximately $50 million in annual revenue. Initially focused on developing mystery shopping software, Research Metrics has expanded its offerings to encompass customer satisfaction, marketing research, internal auditing, and various data collection methods. Their flagship product, Shopmetrics, is a comprehensive mystery shopping platform. Over time, the company has introduced a diverse portfolio of software solutions to cater to evolving market needs. Research Metrics distinguishes itself through its comprehensive suite of software solutions, designed to address a wide range of customer research and operational needs. Their global reach extends to offices in both the United States and Europe, serving clients worldwide. For inquiries or further information, please visit Research Metrics' website at researchmetrics.com.