PhaseWare Inc

PhaseWare Inc. is a small business based in McKinney, Texas, with 8 employees. The company offers software solutions designed to enhance customer service and support. Their flagship product, PhaseWare Tracker, integrates seamlessly with Outlook allowing users to manage email interactions between customers and the software through the familiar Outlook interface. PhaseWare's solutions encompass incident management, ticket management, customer management, and knowledge management. PhaseWare distinguishes itself by providing affordable, on-premise, on-demand, and mobile customer service software. The company emphasizes 24/7/365 customer support, multichannel communication options including self-service and live chat, and the ability to centralize customer, incident, and service level agreement information. PhaseWare also offers automation features for alerts and escalations based on customizable business rules and tools for tracking ticket duration and time spent per ticket. To learn more about PhaseWare's offerings, visit their website at phaseware.com.