Omnifon

Omnifon is a company based in Austin, Texas, and is part of the TXM group, a technology and services company focused on delivering solutions centered on telecommunications technologies. Omnifon employs 45 people and generates $50 million in annual revenue. Omnifon specializes in providing call center services to its customers, emphasizing high quality standards. Their services encompass a range of offerings, including inbound and outbound call processing, customer care, help desk support, surveys, and automatic campaign robot dialing. Omnifon distinguishes itself by providing access to native Spanish-speaking and bilingual resources, promising cost savings, and leveraging extensive experience in the industry. The company's Operations Supervision services focus on Balanced Score Card implementation and adherence to service level agreements. Their Operations Organization provides comprehensive support through quality assurance, human resources, training, technical support, and floor guardian services. Omnifon can be reached through their website at omnifon.com.