Office of Consumer Affairs Business Regulation

The Office of Consumer Affairs Business Regulation is a government agency based in Boston, Massachusetts. The agency employs 15 people and generates an annual revenue of $100 million. The Office of Consumer Affairs Business Regulation focuses on protecting Massachusetts consumers and businesses. They provide support for consumers facing issues with recently purchased vehicles, tenants and landlords, and businesses experiencing data breaches. Additionally, they oversee the state's Lemon Laws and Lemon Law Arbitration, Data Breach reporting, and Home Improvement Contractor Programs, as well as the state’s Do Not Call Registry. The agency plays a vital role in mediating disputes and enforcing regulations related to consumer protection and data security in Massachusetts. Their commitment to assisting consumers and businesses navigate complex legal issues makes them a valuable resource for the state. For more information, visit mass.gov/consumer.