NovelVox

NovelVox is a global, privately held company based in Roswell, Georgia, with a workforce of 169 employees. NovelVox specializes in providing contact center services aimed at enhancing customer interactions and fostering brand loyalty. Their core offering, the One NovelVox Platform, equips agents with a comprehensive suite of tools to support customers across diverse communication channels such as voice, email, chat, social media, and instant messaging. The company distinguishes itself with its industry-tailored solutions, meticulously designed to integrate seamlessly with leading contact center technologies like Genesys, Cisco, Avaya, and Amazon Connect. NovelVox boasts over a decade and a half of experience optimizing customer service, having successfully implemented over 300 projects in more than 20 countries. Their expertise spans a wide range of sectors including Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, and Retail. For inquiries, visit their website at novelvox.com.