NetLert Communications Inc

NetLert Communications Inc. is a privately held company based in Asheville, North Carolina, with 20 to 49 employees. Founded in 2000, the company focuses on providing performance analysis and reporting solutions tailored specifically for Avaya-based contact centers. NetLert offers two web-based reporting solutions designed exclusively for Avaya call centers: N-Focus and N-Focus Plus for CMS. N-Focus is a turnkey reporting solution for Avaya call centers not utilizing CMS, offering 100% web-based reporting with unlimited supervisor views, a 15-minute installation process, and an intuitive interface. Real-time and historical reporting capabilities, along with proactive alerts, enable rapid problem identification. N-Focus Plus, designed for CMS customers, provides instant web-based reporting for all call center personnel. It allows for immediate upgrades to web-based reporting without requiring any hardware or software upgrades. A key differentiator for NetLert is its commitment to global customer support and service. The company is recognized worldwide for its unparalleled support, setting it apart in the market. To learn more about NetLert's solutions and how they can benefit your Avaya contact center, visit their website at netlert.com.