Needle Inc

Needle Inc. is a software company based in Lehi, Utah, with 62 employees. They generate an annual revenue of $8 million. Needle Inc. specializes in providing customer experience (CX) software that leverages human connection. Their platform identifies online customers who require assistance and connects them with certified brand advocates through real-time online chat. These advocates possess firsthand product knowledge and a passion for the brand, enabling them to offer personalized and insightful recommendations. Needle Inc.'s solution focuses on building trust with customers, a key factor influencing purchase decisions. They achieve this by facilitating authentic interactions with knowledgeable advocates, resulting in increased conversion rates (up to 6-15 times higher than self-service) and average order values (15-30%). For more information about Needle Inc.'s advocate-powered customer experience solutions, visit their website at needle.com.