My Ombudsman

My Ombudsman is a small business based in Malden, Massachusetts, with 3 employees. The company specializes in providing support and advocacy for MassHealth members. My Ombudsman offers a range of services designed to help members navigate the complexities of their healthcare plans. These services include answering questions about benefits and member rights, investigating concerns, mediating disputes, discussing options for resolution, and explaining the grievance and appeal process. The company also assists members in finding relevant resources and making referrals to legal services when necessary. My Ombudsman's primary focus is on empowering MassHealth members to access the healthcare services they need. They serve individuals enrolled in various types of plans, including Accountable Care Organizations (ACOs), the Massachusetts Behavioral Health Partnership (MBHP), Managed Care Organizations (MCOs), One Care plans, Program of All-Inclusive Care for the Elderly (PACE) organizations, and Senior Care Options (SCO) plans. For more information or to seek assistance, potential clients can visit My Ombudsman's website at myombudsman.org.