MattsenKumar LLC

MattsenKumar LLC, based in Woodburn, Oregon, is a privately held company with 133 employees. Founded by contact center veterans Mike Mattsen and Aarati Kumar, the company leverages their extensive experience, particularly in the Indian market, to provide business process outsourcing (BPO) and process consulting solutions. MattsenKumar specializes in meeting specialized voice and back office needs for global brands. They offer value-added data analytics services, ensuring a high return on investment for clients through measurable performance standards linked to specific business drivers. The company's commitment to quality is reflected in their third-party quality monitoring at the client's desktop, providing transparency and collaboration in their output. What sets MattsenKumar apart is its dedication to quality, which is deeply ingrained in its approach. They pride themselves on having lower client attrition rates than the industry average, building long-term partnerships that continually raise the bar. Furthermore, they are fully PCI (level 3) certified, demonstrating their commitment to data security. Clients seeking consulting services can benefit from MattsenKumar's expertise in process improvement for customer experience and internal efficiency. They offer data analytics-driven consulting engagements, supported by a team of highly qualified Six Sigma & Lean professionals, as well as PMP, COPC, and ITIL certified members.