Mass 211

Mass 211 is a charitable organization headquartered in Framingham, Massachusetts. The organization employs 15 individuals and generates annual revenue of $1 million. Mass 211 provides critical connections between residents and community resources. Through a 24/7 helpline accessible by dialing 2-1-1 or 877-211-6277, individuals seeking assistance can speak with trained multilingual specialists. These specialists utilize a comprehensive database to connect callers with government agencies and nonprofits offering specialized services. Mass 211 plays a vital role in disaster preparedness and response, serving as Massachusetts' primary telephone information call center during emergencies, as designated by the Massachusetts Emergency Management Agency (MEMA). Additionally, Mass 211 operates a dedicated Child Care Connector line, assisting families in locating qualified childcare providers and information about financial assistance programs. Individuals seeking assistance can reach Mass 211 by calling 2-1-1 or 877-211-6277. Further information about the organization's services can be found on their website: mass211.org.