Company Overview
- Headquarters
- 230 W Monroe Suite 1850, Chicago IL
- Website
- isianalytics.com
- Employees
- 292
- Founded in
- 1977
- Industry
- Software
Who is ISI Analytics
ISI Analytics is a privately held company located in Chicago, Illinois, with 292 employees. The company specializes in providing call queue performance analytics through its ISI Queue Analytics platform. This software integrates seamlessly with popular platforms like Cisco, Webex, Microsoft Teams, and Avaya, offering insightful data on call handling, wait times, and overall customer experience. ISI Analytics targets businesses that utilize these platforms, aiming to enhance their call center operations and reduce costs. ISI Queue Analytics distinguishes itself through its user-friendly interface, comprehensive reporting capabilities, real-time performance metrics, and advanced call recording features. These tools empower businesses to gain a deeper understanding of their call center performance and make data-driven decisions to optimize customer interactions. Businesses interested in learning more about ISI Analytics can visit their website at isianalytics.com.
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