Global Contact Services

Global Contact Services is a United States-based company located in Salisbury, North Carolina. It is a mid-sized organization with 580 employees and generates around $500 million in annual revenue. GCS specializes in outsourced customer service support for businesses of all sizes. They offer a range of solutions, including staffing and managing internal call centers, operating dedicated centers for clients, and managing customer service programs in blended or shared center environments. The company differentiates itself through its commitment to exceptional customer service and unique approach to workforce management. They boast industry-leading customer satisfaction scores, hold the title of Benchmark Portal's #1 Large Contact Center in North America, and implement proprietary soft skills training programs endorsed by AGCCP and SHRM. GCS also emphasizes continuous quality feedback and a flat organizational structure for faster response times. For inquiries or to learn more about Global Contact Services, interested parties can contact them via phone at 704.647.9621 or visit their website at www.gcsagents.com.