Experience Investigators by 360Connext

Experience Investigators by 360Connext is a boutique consulting firm headquartered in Oak Park, Illinois. Founded and run by experienced professionals, the firm employs four individuals. Experience Investigators by 360Connext specializes in providing Customer Experience Investigation™ services, designed specifically for mid-market and larger companies. Their proprietary process aims to uncover emotional feedback from customers and employees, analyze the intricacies of the customer journey, and identify areas of frustration and customer expectations. The firm's unique approach involves acting as a neutral third party, offering an outside-in perspective that helps businesses delve deeper into the complexities of customer experiences. By peeling back the layers of operations, customer interactions, and employee engagement, Experience Investigators by 360Connext empowers businesses to gain valuable insights that drive improvements. For companies seeking to enhance customer loyalty, boost employee engagement, refine online experiences, and gain a clearer understanding of customer needs, Experience Investigators by 360Connext offers solutions tailored to reveal and address underlying issues. Contact Experience Investigators by 360Connext to explore how they can assist you in uncovering the heart of the matter.