Dial Interactive

Dial Interactive is a consulting firm based in Fort Lauderdale, Florida. The company employs 9 people and generates $6 million in annual revenue. Dial Interactive specializes in providing contact center, teleworker, and omni-channel consulting services to Fortune 500 companies. Their expertise encompasses various aspects of contact center operations, including business process optimization, cost justification analysis, call type analysis, IVR optimization, call routing optimization, and technology roadmaps. Dial Interactive's solutions cater to a wide range of needs, from simple call flow adjustments to comprehensive contact center assessments. Their team of Contact Center Solution Architects boasts over 20 years of combined experience in contact center management, multi-vendor expertise, and financial auditing. This unique blend of skills enables them to efficiently identify and resolve issues, effectively bridging the gap between business and technology. Dial Interactive offers a comprehensive suite of consulting services, including Route It Data Extraction Tool, Cisco UCCE Custom Reporting, Cisco UCCE ICM Scripting Consulting, Cisco UCCE CVP Design and Consulting, Aceyu Custom Reporting, assessments, scripting, configuration, integration, business case and ROI analysis, call flow/IVR re-engineering, outbound solutions, workforce management, quality monitoring/recording, custom reporting, technology RFP management, testing, telecom expense management, post-implementation services, and staff augmentation. Clients can schedule a free consultation with Donald Sutton or Phil Grosdidier at (954) 256-1818 or via email at [email protected].