Customer Service Intelligence Inc

Customer Service Intelligence Inc., a small Illinois-based company, specializes in enhancing customer service through data-driven insights. With a team of three employees, CSI has been serving clients for over three decades, focusing on improving customer retention and driving profitability. CSI offers a unique Customer Follow-Up Survey Program that gathers valuable "Voice of Customer" information and data. This program includes a fully functioning Virtual Business Development Center (BDC) tailored to clients' needs. CSI also tracks key metrics like Net Promoter Score, Consumer Satisfaction Index, and Industry Benchmarks, providing clients with a comprehensive understanding of their customer experience. Recognizing the critical role of customer service in business success, CSI highlights the significant impact of poor service on customer retention and profitability. They emphasize the cost-effectiveness of retaining existing customers, who tend to spend significantly more than new ones. CSI aims to empower businesses by providing quality control of their customer experience, ultimately leading to increased customer loyalty and bottom-line growth. For more information about CSI's services and how they can help improve your business, visit their website at tellcsi.com.