Customer Service 101

Customer Service 101 is a division of Evans Consulting Group based in Alpharetta, Georgia. The company specializes in customer service training and development, employing 84 people and generating $5.8 million in annual revenue. Customer Service 101 offers customized training programs tailored to the specific needs of each organization. They provide both instructor-led workshops at client locations and develop programs for internal teams to deliver. Their services include creating leaders guides, participant workshops, and PowerPoint presentations to support the training process. The company's training and development group is led by Sherry Evans, a certified call center expert and accomplished facilitator. Sherry has extensive experience developing training programs for call center management, leadership, first-line supervisory, and customer service skills. She is a recognized leader in the customer service community and a sought-after speaker on the dynamics of customer service delivery within organizations. For more information about Customer Service 101 and their training programs, visit their website at evansconsultinggroup.com.