Cresta

Cresta is a software company headquartered in Palo Alto, California. Employing 183 people, the company generates an annual revenue of $100 million. Cresta focuses on addressing the challenges faced by contact centers, particularly those related to agent efficiency, effectiveness, high attrition rates, inadequate training, and limited managerial oversight. Cresta's innovative solution leverages generative AI to deliver real-time guidance to sales and service agents. This guidance is derived from the best practices employed by top-performing individuals within the company. Additionally, Cresta empowers managers to monitor and track all customer interactions and agent progress, enabling them to create personalized coaching plans. Founded within the renowned Stanford AI Lab, Cresta's development is bolstered by the support of prominent venture capital firms including Greylock Partners, Sequoia, and Andreessen Horowitz. Companies seeking to enhance their contact center operations can connect with Cresta through their website at cresta.com.