CFI Group

CFI Group is a company based in Ann Arbor, Michigan. With a staff of 105 employees, CFI Group generates an estimated revenue of $50 million. CFI Group specializes in providing customer experience measurement and business insights to a variety of clients. They leverage their expertise in research and proprietary methodologies to help organizations understand the factors driving customer satisfaction and its impact on business performance. CFI Group is a founding partner of the American Customer Satisfaction Index (ACSI®), holding the unique distinction of being the only company in the United States licensed to apply customized ACSI methodology across both private and public sectors. This patented technology, combined with their team of experienced researchers, allows them to deliver actionable insights that inform strategic decision-making. For more information about CFI Group and their services, visit their website at cfigroup.com.