Center for the Study of Services

Center for the Study of Services (CSS) is a nonprofit organization located in Washington, DC. Established as a 501(c)(3) entity, CSS boasts a staff of 62 employees and generates annual revenue of $9.7 million. CSS specializes in healthcare research, analysis, and reporting, serving a diverse clientele including research organizations, Federal agencies, health plans, healthcare providers, and State insurance exchanges. Their core offerings encompass survey research, data analysis, reporting, provider directories, cost modeling, health plan comparison tools, public quality reporting systems, and direct-to-consumer publications. CSS distinguishes itself through its extensive expertise in healthcare surveys, holding numerous CAHPS certifications, including HEDIS, MA & PDP, ACO, PCMH, ICH, and QHP CAHPS. Their data analysis capabilities encompass scoring, weighting, case-mix adjustment, key driver analysis, opportunity analysis, comparison to benchmarks, and data reliability calculation. CSS prides itself on delivering comprehensive reports and annotated data files, ensuring quick and targeted access to results. For inquiries or collaborations, interested parties can visit CSS's website at cssresearch.org.