Braxtel Communications

Braxtel Communications is a software company based in Melrose, Massachusetts. The company employs seven people and generates $12.1 million in annual revenue. Braxtel Communications specializes in designing, developing, building, installing, and providing full support for a range of contact center applications. These solutions are distributed through various channels and include features such as interactive voice response (IVR) systems, self-service options, predictive dialers, call recording, quality monitoring, and automatic call distribution (ACD) systems. Customers can choose to utilize a comprehensive package encompassing all these features or opt for individual modules tailored to their specific needs. What sets Braxtel apart is their ability to offer powerful contact center solutions in a cost-effective manner, whether as a complete package or as individual modules. Their recent focus has shifted towards developing an open-source contact center platform called Contact Q, which is detailed further on their website. For more information about Braxtel Communications and their contact center solutions, please visit their website at braxtel.com.