Ascendo AI

Ascendo AI is a United States-based company operating out of Palo Alto, California. Founded as a software company, they employ a small staff of 2 individuals and have generated $50 million in revenue. Ascendo AI specializes in developing a platform that acts as a service co-pilot for customer-facing teams. Their core product, a "plug and play" engine with deep self-learning capabilities, aims to streamline and improve proactive support experiences. This engine encompasses four key modules: Resolve, Reveal, Prevent, and Predict. The Resolve module automates workflows for both agents and customers, handling tasks like resolution, debugging, triage, assignment, and categorization. Reveal provides predictive alerts and insights to leaders in real-time, allowing them to optimize their strategies. Prevent focuses on reducing escalations and churn, while Predict utilizes AI to forecast spare parts requirements and ensure service level agreements (SLAs) are met. Ascendo AI emphasizes human-machine collaboration, leveraging AI, Cognitive RPA, NLP, and ML technologies to enhance the speed, accuracy, and productivity of customer support and success teams. For more information, visit ascendo.ai.